online dispute resolution

We are neither willing nor obliged to participate in a dispute settlement procedure before a consumer arbitration board.

The European Commission offers an online platform for dispute resolution, which you can find here: https://ec.europa.eu/consumers/odr/

You can find the contact details of the official dispute resolution bodies under this link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show